TRICOT BACKED FOAM

The customer must inspect the goods upon delivery and report any defects, shortages, damage, or mismatches within 10 days. The company must be given a reasonable chance to inspect any allegedly defective goods. If no notice is given within the timeframe, the goods are considered accepted and free from defects. If the company agrees the goods are defective, it may choose to repair or replace them.

Returns are only accepted if the company approves them in writing, the goods are returned within 7 days at the customer’s expense, and the goods are unused, properly stored, and returned in near-new condition with original packaging and materials.

The company will not accept returns for customised goods, cut textile products, altered or tampered goods, indent goods, or goods that were improperly stored or handled by the customer.

The company may charge a handling fee of 20% of the returned goods’ value (or $100 minimum) and/or return freight costs if the return is due to the customer’s fault or omission.